FAQ

Queries needs quick support

Here's a few answers to our most common questions.

1. Currency
All transactions are processed in the currency shown on the product and          checkout pages.

2. Payment Options

We accepts all major credit cards: Visa, Mastercard, American Express, and Discover. Paypal is also welcome. Robobull does not currently accept international credit cards or money orders.

3. Delivery and Shipping

Robobull  delivers products wherever you are. We ship all orders via DHL Express. Shipping rates are outlined on our Shipping page, and will be quoted with any order.

4. Customer Service

Robobull is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1–3 business days. If you have any questions or concerns about a product or in general, contact our support team.

5. Return Policy

If you've made an error in purchasing, don't hesitate to ask our team for advice. You can contact us at support@robobull.com. The earlier we catch things, the more chance we have of reducing unnecessary shipping. Even better, choose as carefully as you can before hitting that confirmation button of your retail therapy.

6. Security

When purchasing from Robobull, your financial details are passed through a secure server. Which keeps your details safe and protected. If you have any further queries about our security policies. Kindly drop a mail to our support team.

7. Where do we ship

We can Ship almost everywhere, you can check your shipping availability at shipping method.

8. How do we Ship

Your package is completely trackable.

Delivery is quick, which takes maximum 7-10 days.

9. What if you don't have my device?

We design products for new devices regularly. If we do not have your device, please contact us and we'll let you know if we are planning on making a product for it in the near future.

10. How do I track my order?

Log in to your account and go into the account section. Find your recent order and click “view order”. Click the “Shipments” tab. You will find the tracking information in this section. The tracking number assigned to International orders shipped with DHL Express can be tracked through DHL Website as well.

11. My order never arrived!

Please check the tracking information to see if the package shows delivered. If you have not received the order and it has been more the 10 business days please contact us at support@robobull.com

12. What if I have received a wrong product?

If you feel that you have received the wrong product, please contact us at support@robobull.com within 72 hours of receiving the product.

13. Does Robobull guarantee its products?

Of course! We're 100% committed to making you happy. Each product is hand checked by a member of Team Robobull before it goes out the door to ensure you get the best! While we make every effort to ensure your product arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.