Frequently Asked Questions
SHIPPING1. Is my order confirmed?
You will receive an email on your registered Email Id and sms on your registered Mobile Number upon order confirmation. Please contact our help-desk (mail email@example.com or call 1800-103-9898) if you are unsure.
2. When will you ship my order?
We normally ship all orders within 1 to 2 business days and For Fashion Accesosiores the shipment time can go up to 3 days.
3. When will my order get delivered?
Transit and delivery time may vary depending on your location and the ordered items. After Dispatch your order will be delivered within 2 to 3 working days Except for few provisions.
4. How much do you charge for delivery?
We do Free shipping on all orders above Rs499. An additional charge of Rs60 will be levied on orders below that.
5. How can I track my order?
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option “TRACK YOUR ORDER “on our website after logging in or on Menu Section.
If you are having trouble regarding the emails or if you haven't received any updates, please get in touch with our Helpdesk immediately. Drop us an email at firstname.lastname@example.org or give us a call on 1800-103-9898 (10 AM - 6 PM, Monday to Saturday).
6. Can I have my order gift-wrapped?
Yes, you can! Gift wrap option is available for most of the products, and For Gift wrap request, You need to mention a note in "special instruction" box on the cart page or Mini cart.
7. I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?
Please note that as per government mandate, we will have to send across the invoice with all shipments.
8. I have received a damaged product, what should I do?
In this case, Please initiate a replacement request within 3 days(after the delivery date) and reach out to us on email@example.com and we will resolve the issue to your satisfaction.
PAYMENTS1. What are the payment methods?
The available payment options are cash on delivery and prepaid service. we don’t accept COD services for all pin codes. To check whether your pin code is serviceable, Please click on our product page.
2. How do I make the payment?
You have multiple options to make your payments i.e.cash on delivery, Internet Banking, UPI, Wallets and we accept all types of credit and debit cards.
3. Are there any hidden charges (any tax)when I make a payment?
No, there are no hidden charges. Once the payment is made it is full and final. Also, there are shipping charges on orders less than 499 which gets included in your final payment.
4. Which Credit/Debit card are accepted?
We accept all kinds of credit/debit card. After entering your details you will be redirected to your bank’s secure page for entering your secure password provided by your bank.
5. What is a Secure Password?
The secure passwords are generated by you and it is known only to you. It has been done in order to ensure additional security when you make an online payment.
6. Can I use internet banking method to make my payment?
Yes, off course you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.
CANCELLATIONS1. How do I cancel my orders?
You can cancel your order, that has not yet been shipped, from "CANCEL ORDERS" sections of our website Or by "clicking here" or you can send a request to firstname.lastname@example.org or call our toll free number 1-800-103-9898. After the order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.
2. How Long Will it Take to complete the cancellation request?
It would cancel the order instantly after a click on cancellation request and an e-mail regarding the cancellation will be sent. If the item has already been dispatched then it cannot be cancelled.
RETURNS & REPLACEMENTS
1. What is your return policy?
We at Robobull strive to provide the best possible experience while you shop with us online. However, if at all there is a manufacturing defect or a wrong item has been shipped, complete assistance would be given to you for correcting the same.
For Screen Guards
In case of a manufacturing defect or a wrong item shipped, we will be happy to replace it with a new one. Please contact us within 3 days of
receiving the damaged/wrong item. We shall provide you with a Return Shipping Address. Once you have shipped the item back to us and we
have received it in our warehouse, we shall ship a new/replacement.
For online orders, We have discontinued our warranty policies due to some customer comforting reasons.
For Smartphone Cases and all Other Products
In case a defective/wrong item/damaged item has been sent to you, please let us know immediately within 3 days of receiving the item. We shall
provide you with a Return Shipping Address. Once you have shipped the item back to us and we have received it in our warehouse, we shall ship a
new/replacement or a refund in Robobull wallet.
You may return most new, unopened items within 3 days of delivery for a full refund in Robobull wallet. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
2. Do you arrange for reverse pickups?
No, Reverse pickup is not applicable on our products.
3. When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to this condition,
The item(s) should be unused, and the packaging should have the original tags in place.
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will not be eligible for Replacement.
4. Where is your refund processed?
You can choose for a refund to your Robobull wallet which can be used on subsequent purchases on robobull.com.
5. When are returns not Acceptable?We do not accept when the item is damaged or broken. Items should not be installed or used
All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
6. What is the procedure after the replacement has been placed?If a replacement has been requested then we’ll send you an email explaining the complete process and providing the other details.
It will be initiated after we receive the original item from you. If you don’t get the replacement then contact our customer care team, they will willingly help you.
For the Eligibility of the warranty Please click on the product "Under specification" Section you check the availability of the warranty duration of the product.
Terms and conditions Apply-:
We only offer warranty Program for Certain products on manufacturing issues from the date of delivery and Physical damage/Wear & tear issues are NOT included.
For replacement at Robobull exclusive outlets. bring the old product either installed or separate along with the warranty card. No replacement will be given without the old product and in the absence of the warranty card. Also. if the Warranty Period is Over, no Replacement request will be entertained.
For more information, call us on our toll-free customer support number 1800 103 9898.